Receptionist / Office Assistant

An excellent opportunity has arisen for a Receptionist / Office Assistant to join our Facilities team in our Louth office.

Wilkin Chapman LLP is the largest law firm in Lincolnshire and East Yorkshire, with an unrivalled breadth and depth of expertise and experience.

We are distinguished by our approachability, innovation and commitment to providing the best service we can to our clients along with achieving and maintaining quality standards.

We believe that this quality, service-led approach is also reflected by the number of accreditations and recommendations that the firm regularly achieves with the UK's leading legal directories, such as Legal 500, Chambers UK and is ranked 111 in The Lawyer UK’s top 200 law firms by turnover. 

The main responsibilities will include providing a professional first point of contact, both face to face and over the telephone and assisting with the overall smooth running of the office, including assisting colleagues with photocopying and assisting with the post, as well as other general admin support tasks.

The position will be for an initial 12 month period. 

1. Answering incoming calls promptly and directing them to the appropriate person.
2. Dealing with routine and difficult enquiries from telephone callers and visitors effectively, efficiently and professionally.
3. Conveying messages clearly, quickly and accurately.
4. Assisting extension users with such problems that may arise.
5. Signing in arrivals.
6. Obtaining signatures for all goods collected on the appropriate form.
7. Checking deliveries and sign paperwork.
8. Booking meeting rooms and informing staff of availability.
9. Ensuring reception area is kept presentable at all times.
10. Collecting, opening, preparing and distributing the mail and DX.
11. Photocopying, printing and/or scanning all documents and bundles of documents as requested, using appropriate machine.
12. Arranging, ordering and providing catering for meetings and events.
13. Ensuring all meeting rooms are cleared and left tidy after meetings/events.
14. Assisting Solicitors with filing and taking on administrative tasks to maintain efficient systems.
15. Providing general administrative support to the office as needed. 

Excellent communication skills and basic IT skills are a requirement for this position and previous reception or customer service experience will be an advantage.  

Successful applicants must be able to demonstrate:

• Ability to show initiative and establish positive working relationships with colleagues.
• Excellent communication and customer care skills.
• Excellent organisation and administration skills.
• Accurate keyboard skills and attention to detail.
• IT literate.
• Understanding and adopting the Firm’s values and behaviours.

Wilkin Chapman is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice or any other perceived differences.  We are an armed forces friendly employer.

Our Values

All that we do is shaped by our five values: Service, Teamwork, Approachability, Innovation and Commitment to achieving results. These values are the bedrock of Wilkin Chapman, they define who and what we are - they underpin everything that we do. For more information on our values, please click here.

If you have any queries regarding this position, please contact recruitment@wilkinchapman.co.uk.