IT Trainer

Term: Contract
Duration: 1 year
Working hours: Full-time
Department: IT
Location: Grimsby
Summary

An excellent opportunity has arisen for an IT Trainer to join the IT team in our Grimsby office.

The Firm

Wilkin Chapman LLP is the largest law firm in Lincolnshire and East Yorkshire, with an unrivalled breadth and depth of expertise and experience.

We are distinguished by our approachability, innovation and commitment to providing the best service we can to our clients along with achieving and maintaining quality standards.

We believe that this quality, service-led approach is also reflected by the number of accreditations and recommendations that the firm regularly achieves with the UK's leading legal directories, such as Legal 500, Chambers UK and is ranked 111 in The Lawyer UK’s top 200 law firms by turnover.

The Role

The successful candidate will assist with increasing the IT knowledge and skills across the firm so that employees can be more productive and be able to use the IT systems to a high level.

The ideal candidate must have their own transport and be prepared to travel between our office locations in the Lincolnshire and East Yorkshire region.

The position will be for an initial 12 month period. 

Duties will include
  • Providing training on a range of bespoke business systems alongside familiar off-the-shelf packages, such as Microsoft Office. Our training combines functional instruction with guidance on Wilkin Chapman processes and policies.
  • To produce a range of supportive materials including quick reference guides, video demos, eLearning modules and manuals for all of our applications. These are stored on our intranet (SharePoint) and maintained and kept up to date.
  • Support users with IT related questions; fielding not only adhoc queries, but also working with the IT Service Desk to publish helpful Tips, targeted at reducing Service Desk calls.
  • Assist with the production and delivery of project-based IT training.
  • Provide IT induction training for new starters ensuring that they have the knowledge and skills to be able to carry out their role.
  • Provide training to users with new devices on the functionality and how to use it to its best of its ability. 

Our employees are talented people, distinguished by technical excellence, with a willingness to embrace team working and a passion for client service. The successful candidate will be able to demonstrate a similar supportive, flexible and driven ethos and will be able to demonstrate the following:

  • Creativity – be creative; always looking for new ways to keep your training fresh and accessible.
  • Learning approach - having a natural approach to learning; able to explain technical concepts in a simple way.
  • Business oriented - have a track record for creating and delivering technical training that is designed around the learners’ roles, needs and business processes.
  • Wider view - see learning solutions with an eye for detail while always maintaining the wider view and business need.
  • Emotionally intelligent – emotionally aware; able to read customers and team members and respond appropriately.
  • Presenter / Producer – enjoy using video and webinars as a medium for delivering learning.
Qualifications
  • Formal training qualifications are desirable but we encourage applications from anyone who can demonstrate equivalent experience. 
Skills Required

Successful applicants must be able to demonstrate:

  • Experience of delivering IT Training in a classroom is essential for this role.
  • Application skills and experience.
  • An excellent understanding of Microsoft Office packages.
  • Good IT knowledge and understanding.
  • Previous experience of eLearning authoring.
  • Be able to deliver training remotely (e.g. with users working from home).
  • Understanding and adopting the firms values and behaviours.
Equal Opportunities

Wilkin Chapman is an equal opportunities employer that values diversity and welcomes applications from all suitably qualified persons regardless of their ethnicity, gender, sexual orientation, age, disability, religious practice or any other perceived differences. We are an armed forces friendly employer.

Our Values

All that we do is shaped by our five values: Service, Teamwork, Approachability, Innovation and Commitment to achieving results. These values are the bedrock of Wilkin Chapman, they define who and what we are - they underpin everything that we do. For more information on our values, please click here.

If you have any queries regarding this position, please contact recruitment@wilkinchapman.co.uk.