First Line Support

Term: Permanent
Working hours: Full-time (09:00 - 17:30 but must be able to work shifts)
Reports to: Service Desk Manager
Team: IT
Location: London
The firm

Winckworth Sherwood is an exciting, diverse and growing business. Joining our team will see you work with some of the UK’s most interesting clients.

In the last year alone we have:

  • Worked on corporate transactions valued at over £3 billion
  • Advised our developer and social housing clients on over £1.6 billion of residential sales and over £1 billion of refinancings
  • Advised on HS2 which will see the development of over 330 miles of railway network with an expected £59 billion benefit to the wider economy
  • As if that wasn’t enough, we are also involved in the transformation of Battersea Power Station and act for the majority of London’s major Housing Associations who together own assets of over £17.3 billion.

However it’s not all about big numbers and high-profile projects; the real success of our business comes from the ability of our teams to provide fantastic service and create long-lasting relationships.


The role

You will initially work under Service Desk Manager’s supervision and with other team member’s guidance to increase knowledge on the WS IT Environment and support desk function

Your Primary Tasks

  • Answer calls to helpdesk number, log and manage requests on the helpdesk system

  • Provide effective IT support services across the firm both onsite and remotely as follows:

    Software support and set up

    • To ensure that all installations are completed in a timely and professional fashion and that deadlines are either achieved or exceeded upon,

    • Supporting and maintaining Office Suite of applications and cloud-based solutions

    • Escalate IT issues within the team where necessary

    • Setting up and administration of user accounts

    • Support for desk-based hardware

    • Providing support for printing

Hardware maintenance and set up

  • Setting up of equipment for meeting rooms and seminars

  • Setting up and configuring new laptops and desktops

  • Supporting and maintaining PC desktops and work laptops

  • Troubleshoot desktop and system problems, diagnose and solve hardware/software 

The team

Technology is at the core of everything that we do nowadays. The Winckworth Sherwood IT Team supports around 350 people mainly in London Bridge Office. We also provide support for our smaller offices in Oxford and Manchester, mostly remotely, but occasionally, one of us would visit the office when required for support, troubleshooting and/or training. We are a busy and dynamic team and there is a vast amount of opportunities to learn and build your skillset covering both people and technical skills.

We have a very open, diverse and friendly culture both within the IT Team and the firm as a whole.  As a team, we try our best to support each other to enable us to succeed in our respective roles; we thrive in finding creative solutions in order to support and help our people work efficiently with the help of technology.

Candidate specification

Technical Skills

  • Experience of supporting Microsoft Office applications

  • Experience of troubleshooting desktop PCs, virus checks

  • Understanding of networking concepts

  • Active Directory

  • Windows 7

  • Any Exchange Server skills

  • Exposure to Legal Technology applications an advantage – e.g. Bighand dictation, Document Management System, Mobile Device setup/configuration, Time recording

Other skill and Experience

  • Citrix

  • Any Mitelexperience desirable

Important Social and Inter-personal skills


  • Friendly telephone and sympathetic manner when dealing with internal client issueswith strong ability to deal with difficult callers

  • Logical thinker and fast learner

  • Good analytical and problem-solving skills

  • Keen on updating one’s technical knowledge

Our people – legal personnel and support staff are at the heart to what we do and to succeed in this environment, we need team players, talented, hardworking and motivated people.

Should be willing to work flexible hours on rota, i.e. early shift starts at 7.30 and finishes at 4pm.